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Eden Emerald Mortgages

Australian Mortgage Broker since 2004 — broker-led, owner-operated.

★★★★★ 5.0 based on 233 Google reviews

📍 Level 5/20 Bond St, Sydney NSW 2000, Australia

About Eden Emerald Mortgages

Eden Emerald Mortgages is a Sydney CBD brokerage that's been broking home loans for Australian borrowers since 2004 — uncommon longevity in this industry. They're MFAA-accredited and were a finalist in the 2026 LMG Awards for Top Residential Broker.

The lender panel covers 50+ Australian lenders, including the four major banks plus non-bank specialists for non-standard situations. Service costs nothing directly (lenders pay on settlement). They take clients anywhere in Australia by phone, email or video, with in-person meetings at the Bond Street office for Sydney clients.

Who are they?

Eden Emerald is run by its founder, Shaun Bettman, who has been broking home loans since 2004. He's MFAA-accredited and a 2026 LMG Awards finalist for Top Residential Broker. His commentary has appeared in Domain, realestate.com.au, The Adviser and Channel 9's Today Show, and he's the author of How Mortgage Brokers Save You Money And Why It Pays to Look Beyond Your Bank. He works with a small support team — John and Anuja appear in recent reviews — but most clients deal with Shaun directly.

What clients say: clear, fast, and unflappable on tricky files. First-home buyers describe being walked through step by step. Refinancers credit him with competitive rates and smooth timing. On harder applications — non-standard income, complex structures, deals declined elsewhere — the recurring theme is that Shaun finds the right lender. Strong fit for senior-broker-led service across the loan lifecycle. Less of a fit for those wanting a multi-broker firm or weekend office hours.

The team

Brokers and key staff

Click through for a fuller bio, specialties, and direct contact for each team member.

Their website

edenemeraldmortgages.com.au

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What clients say

Recent verbatim reviews. See the firm's Google profile for the full set.

Common themes from recent reviews

Who they're best for

Best suited for

  • First-home buyers wanting senior-broker-led service from initial chat through to settlement
  • Refinancers — strongly represented in recent reviews, often with non-trivial requirements
  • Borrowers with complex or non-standard situations (non-PAYG income, atypical timing, debt-consolidation strategies)
  • Investment-property buyers building a portfolio over time
  • Australian borrowers in any state or territory comfortable with phone, video, or email-based engagement

Less suited for

  • Borrowers wanting the look-and-feel of a large multi-broker firm with multiple staff at every step
  • Anyone needing in-person appointments outside Sydney CBD on weekday hours
  • Clients seeking weekend office availability — trading hours are weekday standard

Questions to ask Eden Emerald Mortgages

Specific questions worth raising on your first call. Most apply to any mortgage broker; the firm-specific ones are tailored from this profile.

  1. Will I work with Shaun directly through to settlement, or does the file move to a credit-support team member at any stage?
  2. Of your 50+ lender panel, which 3-5 lenders are best matched to my specific situation, and why?
  3. What's your typical timeline from initial submission to conditional approval right now?
  4. Can you provide written disclosure showing the commissions paid by each lender on your panel for a loan of my size?
  5. Given my situation (first-home / refinance / investment / complex), what's a recent comparable file you've placed and what was the outcome?

Are you Eden Emerald Mortgages?

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Contact & hours

Address

Level 5/20 Bond St, Sydney NSW 2000, Australia

Open in Google Maps ↗

Phone

1300 889 027

Website

edenemeraldmortgages.com.au

Hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

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Mortgage knowledge base

Guides for first-home buyers, refinancers & more

Plain-English answers to the most common Australian mortgage questions.