Loan Market Port Melbourne is the local Port Melbourne office within the Loan Market group, the national aggregator that has 600+ brokers across Australia. The office is at Suite 14/3 Westside Avenue and is led day-to-day by Mark, with Karen, Katherine and Jasmeet Singh appearing alongside him in recent reviews. They sit at 5.0 stars across 443+ Google reviews.
Trading hours are weekdays 8:30 AM – 5:00 PM, with reviewers also describing after-hours and Christmas-period responsiveness on active files. Service costs nothing directly — Loan Market brokers are paid by the lender on settlement. Clients can engage in person at the Port Melbourne office or remotely via the wider Loan Market network.
Mark is the named broker on virtually every recent review — clients describe him as approachable, patient, and clear on terminology. Karen and Katherine handle the processing and client-coordination side, with multiple reviewers thanking them by name for keeping the application moving. Jasmeet Singh is mentioned in at least one recent first-home-buyer review.
What clients say: communication is the most-praised attribute, with several reviewers noting being walked through every step over engagements that have lasted up to two years from initial chat through settlement. Repeat customers feature prominently — "second time we've had the pleasure," "YOU DID IT AGAIN." Strong fit for first-home buyers, refinancers and house-and-land buyers wanting an unhurried, education-led experience. Less of a fit for borrowers who want weekend availability or a single-broker boutique with no aggregator overlay.
Recent verbatim reviews. See the firm's Google profile for the full set.
Since we started using this company, it has always been an excellent outcome. Put your trust in them and you will never be disappointed. Edgar Dennis
Mark, Katherine & the team are genuinely incredible. Their level of service is so impressive it almost feels unreal. I've been working with them for years and couldn't be happier. They are consistently proactive with communication, so I've never once had to chase them for updates or clarification.
My sister and I had the pleasure of working with Mark and the team when we had to refinance our investment property. We needed quick turnaround, confidence in approach and thorough information on our options. Mark & the team were able to hear us out and really deliver for us!
Specific questions worth raising on your first call. Most apply to any mortgage broker; the firm-specific ones are tailored from this profile.
This profile was assembled from public Google data and your website. Verify with an email at your business domain and you can update details, add team members, and more — free.
Mortgage knowledge base
Plain-English answers to the most common Australian mortgage questions.
